Microsoft is gearing moving towards the unified New Commerce Experience (NCE) in the CSP program. It transforms the way customers buy and manage their licenses for the subscriptions under the CSP program. The aim of NCE is to simplify and streamline the engagement process for cloud purchases.
NCE applies to all commercial customers. With the NCE, customers buying experience is simplified and all the buying and managing options are governed by one contract: the Microsoft Customer Agreement (MCA).
Microsoft's NCE comes with seat-based offers for commercial products from October 14-2021. The products that include in the portfolio are:
Beginning on January, 10th, 2022, commercial seat-based offers in new commerce will be priced at:
|Annual Subscriptions||5% discount and will be in effect through March 2022.|
|Monthly Subscriptions||The pricing will remain the same as the annual term price. The monthly promotional costs will get effective through June 2022.|
Cancellation of subscription:
Partners can cancel their subscription with a prorated refund within the first 7 days for any term and on renewal of the subscription.
This means there will be a full refund issued if subscriptions are cancelled on day1, and a pro-rated refund if cancelled on day 2 and day 3.
Suspension of subscription:
Partners can suspend and resume subscriptions at their willingness.
During this time:
Add-ons are viewed as unique subscriptions irrespective of the base product. The end dates of the original and the add-ons are not the same.
Partners can cancel or delete the add-ons within the 7 days window.
Yes, two options are available.
Full Upgrade: All seats are upgraded. The Subscription ID remains the same and licenses are automatically assigned
Partial Upgrade: Some seats are upgraded. The end date will remain the same as the original subscription end date.
Customers are allowed to increase the seat count on a subscription during the mid-term. The number of additional seats will be prorated to the existing commitment term.
The seat count cannot be decreased and a customer has to wait until the subscription commits term renewal to reduce the seat count.
Yes. The customers are allowed to upgrade the subscriptions during the mid-term. The upgrades become effective immediately. Please note that all the upgrades are prorated to the existing commitment terms.
Regarding subscription downgrades, the option will not be available during the mid-term. Customers who want to downgrade will need to wait for their current billing term to end.
Yes. NCE allows customers to add more seat counts to their subscriptions in the mid-term and the new seats will be prorated.
The maximum seat count can be 2,400.
The transactions that have over 2400 seats will be considered with non-promotional costs.
In that case, the partner needs to buy separate subscriptions, with one subscription having 2400 seats and another having the remaining seats.
There are 3 conversion options:
Automatic conversions converted automatically to paid mode at the end of the trial period. All 25 seats are converted to a paid offer. Paid subscription starts on the next day after the trial period:
No, only one eligible subscription can be migrated at a single time.
Ineligible subscriptions include:
You can discover promotions by either of the below options:
To operationalize the promotions, the partners need to use the getPromotions API.
With API, you get the list of promotions on the basis of segments and countries. Partners can also see important information to better understand the types of promotions that can be made available to country-wise customers.
Using the getPromotions API, you can get the below data about a promotion:
Before buying a product, the partners can visit the Review page within the Partner Center. Here, they can see whether a product purchase is eligible for promotion or not.
Another way to do it is by using the verifyPromotionEligibility API. Here, you need to use the customer tenant ID and promotion ID, and it will show true if the customer is eligible. In case the customer is not eligible, it will show the conditions not met.
Yes. Several promotions come with different discounts on the basis of the term. The term constraints are based on product SKUs matching the promotion.
In case a CSP processes a transaction where the term and promotion don’t match, then the transaction will be considered non-promotional.
No. You need to wait till the end of the current subscription term. When it ends, turn off auto-renewal and go with a new subscription. It is applicable for both mid-term and scheduled changes.
No, some promotions enforce only being acquired one time.
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